§ Ms ShortTo ask the Secretary of State for Employment what formal rights of appeal exist for a participant in a Government training scheme if he or she has a grievance or feels that they have not received the quality of service they were promised; and if she will make a statement.
§ Mr. McLoughlinDetailed grievance procedures are a matter for training and enterprise councils to devise and to arrange for participants to be informed. A contractual requirement placed on TECs is that alternative provision is offered to any participants who express reasonable dissatisfaction with the delivery of their training.