HC Deb 28 April 1993 vol 223 c427W
Mr. Booth

To ask the Secretary of State for the Environment what performance targets have been set for the Ordnance Survey executive agency in the year 1993–94.

Mr. Baldry

The following performance targets have been set for Ordnance Survey in 1993–94:

  1. 1. Recover at least 71 per cent. of the total costs incurred by the Agency.
  2. 2. Survey and map at the basic scales 780,000 units of change.
  3. 3. Increase by 39,000 the number of basic scale maps available in digital form.
  4. 4. Complete the implementation of the network of Ordnance Survey Superplan agents by 1 September 1993.
  5. 5. Despatch within six working days (including the day the order is received) 90 per cent. of orders for small scale maps.
  6. 6. Operate a telephone helpline service for customers between 8.30 am and 5.00 pm on working days, within 10 second response time within these hours and a telephone answering service at all other times.

These are challenging targets which build upon the good performance of previous years and reflect Ordnance Survey's commitment to providing quality service to customers.