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Council tax
To clear 280,000 appeals against the new council tax lists.
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Non-domestic rates
To clear 295,000 appeals against the 1990 rating valuation lists.
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Direct taxes
To undertake 112,000 valuation cases for the Inland Revenue concerning inheritance and capital gains taxes.
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Other
To undertake 130,000 valuations for other government departments, public bodies and local authorities.
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Financial performance and cost efficiency
To ensure that the agency's net operating costs are at least fully covered by receipts and to achieve efficiency savings of approximately 2.5 per cent. on its gross expenditure.
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Citizen's charter
To reply to 90 per cent. of all correspondence within 28 days of receipt; and to achieve continuing improvements in timeliness and valuation standards in connection with casework of 1 per cent. per annum.
§ Further details of the performance measures and targets are set out in the agency's business plan for 1993–94 and in its corporate plan, copies of which will be placed in the Library of the House on publication.