§ Mr. AmessTo ask the Secretary of State for Transport what will be the impact of the citizens charter on the standards of rail services delivered to Pitsea, Basildon and Laindon stations.
§ Mr. McLoughlinThe objective of BR's passengers charter is to raise standards on all lines, including the London, Tilbury and Southend line. To this end it outlines a range of measures to encourage efficient management and to make BR more responsive to customers' needs. On the London, Tilbury and Southend line a further key factor in achieving a significant improvement in quality of service will be the £50 million resignalling programme for which BR intends to let a contract shortly.