HC Deb 04 June 1992 vol 208 c603W
Mr. French

To ask the Chancellor of the Duchy of Lancaster what targets have been set for his Department's executive agencies in 1992–93.

Mr. Waldegrave

The Cabinet Office (Office of the Minister for the Civil Service) has three executive agencies; the Civil Service college, the Civil Service Occupational Health Service and Recruitment and Assessment Services. The primary target for each agency is to cover its costs in trading terms from income. In addition, the following key targets have been set for each agency in 1992–93.

Civil Service College

  1. (i) To earn £157,000 from consultancy.
  2. (ii) To attract amongst the students from the Civil Service —6,050 at Grade 7 or above, and 2,400 below Grade 7 who are in development schemes.
  3. (iii) To attract 2,100 students for externally validated qualifications.
  4. (iv) To attract 550 students from the private sector.
  5. (v) To earn 79 per cent. of course evaluations in the two highest categories.

There is also a value-for-money target whereby the rating of college services as revealed by a detailed survey of the views of students must increase over the five-year period to 1995 by 10 per cent. more than the real cost of the college's output.

Civil Service Occupational Health Service

  1. (i) To achieve a cost per productive professional day (including administrative and overhead costs) of £267 or less.
  2. (ii) To achieve an average cost per case referral of £24 or less.
  3. (iii) To earn 78 per cent. of customer post-service evaluations in the two highest categories.
  4. (iv) To turn round within 40 days 65 per cent. of case referrals where additional information is sougth and within 15 days 87 per cent. of referrals where no additional information is sought.

Recruitment and Assessment Services

  1. (i) To achieve volumes of business of 470 comprehensive recruitment schemes, 180 partial recruitment schemes and 1,000 consultancy days.
  2. (ii) To achieve income of £565,000 from the sale and marketing of biodata and tests, £160,000 from publicity services and £60,000 from 'Helpline' and related ad hoc services.
  3. (iii) To increase productivity by 15 per cent. over forecast 1991–92 levels.
  4. (iv) To improve the quality of service to recruitment customers and achieve the following ratings in customer sign off reports—Overall satisfaction 86 per cent.—Administration 81 per cent.

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