§ Mr. BayleyTo ask the Secretary of State for Employment (1) what proportion of letters received by the redundancy payments service from members of the public since 1991 have had a reply within five working days;
(2) what proportion of claims received by the redundancy payments service since 18 November 1991 have been paid within 14 weeks.
§ Mr. McLoughlinSince the publication of the redundancy payments service charter in November 1991, 97 per cent. of letters have been replied to within five days, and 84 per cent. of claims have been paid within 14 weeks.