§ Mr. LidingtonTo ask the Parliamentary Secretary, Lord Chancellor's Department, what are the key performance targets for Her Majesty's Land Registry executive agency for 1992–93.
Mr. John M. TaylorThe table sets out the key performance targets that my noble and learned Friend the Lord Chancellor has set for Her Majesty's Land Registry executive agency for 1992–93.
HM Land Registry Executive Agency Key performance targets 1992–93 Indicator Target 1. PRODUCTIVITY Progressive reduction in unit costs To achieve or better a 6 per cent. improvement over the 3 year period 1991–92 to 1993–94 Progressive increase in output per post per year 2. QUALITY OF SERVICE Speed Percentage of pre-completion applications handled in three days 92 per cent. Average handling time for post completion applications 6 weeks Accuracy Percentage of pre-completion applications handled free of error 99.65 per cent. Percentage of post-completion applications handled free of error 97.50 per cent. Complaints Number and kind of complaints Targets to be established 3. DEVELOPMENT OF LAND REGISTRATION Number of registered titles compared with estimated potential titles1 Registered 14.50 million Potential 21.00 million New and converted computerised titles compared with manual stock1 Computerised 6.00 million Manual 8.50 million 1 Activity in the conveyancing market and the consequent number of transactions directly affects totals at the year end.