§ Ms. MowlamTo ask the Secretary of State for Social Security if he will amend his Department's standing instructions in the departmental administrative code that deals with compensation for benefit claimants to include automatic payment to compensate for pain, suffering and loss of amenity.
§ Miss WiddecombeCustomers who suffer actual financial loss or whose benefit has been delayed unduly, as a result of clear and unambiguous official error, may receive ex-gratia payments.