§ Ms. MowlamTo ask the Chancellor of the Duchy of Lancaster how many copies of the summary "Guide to the Citizen's Charter First Report: 1992" have been distributed to date.
§ Mr. WaldegraveWe have distributed 500,000 copies of the summary guide.
§ Ms. MowlamTo ask the Chancellor of the Duchy of Lancaster what has been the cost to date of the publication and distribution of the summary "Guide to the Citizen's Charter First Report: 1992".
§ Mr. WaldegraveThe cost to date of the publication and distribution of the summary guide is in the region of £160,000.
§ Ms. MowlamTo ask the Chancellor of the Duchy of Lancaster what has been the total cost to date of the publication and distribution of the "Citizen's Charter First Report: 1992", Cm 2101.
§ Mr. WaldegraveThe costs of printing, publishing and distributing the report were borne by HMSO, which expects to recover its costs from sales revenue. HMSO does not normally reveal details of such costs, which are treated on a commercial in confidence basis.
§ Ms. MowlamTo ask the Chancellor of the Duchy of Lancaster what has been the overall charge to date from the Post Office for the distribution of citizens charter material.
§ Mr. WaldegraveWe have to date paid the Post Office £23,500 for the distribution of the summary guide to the "Citizen's Charter First Report: 1992".
§ Mr. HansonTo ask the Chancellor of the Duchy of Lancaster what is the average time taken by his Department to reply to queries from hon. Members concerning the citizens charter; what were the targets set; and what means of redress is available to hon. Members if his Department fails to meet those targets.
§ Mr. WaldegraveMy Department aims to respond to all letters from hon. Members within 15 working days. Over the last four months we have met this target with just under half our cases. No means of redress is available, but I am happy to investigate any individual complaints about the handling of correspondence.