§ Mr. NellistTo ask the Secretary of State for Social Security what are the current targets for his Department's offices in Coventry for meeting(a) delivery and (b) accuracy for benefits administered.
§ Miss WiddecombeThe setting of targets for district offices is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and copies will be placed in the Library and the Public Information Office.
§ Mr. NellistTo ask the Secretary of State for Social Security how many(a) permanent and (b) temporary staff were employed in each category in his Coventry offices on 1 January 1991, 1 May 1991 and at the latest convenient date; and if he will make a statement.
§ Miss WiddecombeThe staffing of district offices is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and copies will be placed in the Library and the Public Information Office.
§ Mr. NellistTo ask the Secretary of State for Social Security what action he is taking to improve the services his Department offers for people in Coventry; and if he will make a statement.
§ Miss WiddecombeCustomer service in local offices is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and copies will be placed in the Library and the Public Information Office.