HC Deb 15 November 1991 vol 198 c708W
Mr. Tony Banks

To ask the Chancellor of the Exchequer if he will give details of all the additional charters in the various service areas which arise directly from the citizens charter; and when each of the new charters will be published.

Mr. Maude

[holding answer 14 November 1991]: I have been asked to reply. To date, 12 charters have been published:

Education

  • The Parent's Charter (England)
  • The Parent's Charter in Scotland
  • A Charter for Parents in Wales

Health

  • The Patient's Charter (England)
  • The Patient's Charter in Scotland
  • A Charter for Patients in Wales

Revenue

  • The Taxpayer's Charter (Inland Revenue)
  • The Taxpayer's Charter (HM Customs & Excise)

National Insurance

  • A Contributors' Charter
  • An Employers' Charter

Employment

  • Redundancy Payments Service Charter

Justice

  • The Justice Charter for Scotland

Further charters to be published include tenant's charters. Benefits Agency customer's charter, and charters for passengers, jobseekers and customs and excise businesses.

Charters are an important way of informing citizens about their entitlements, the standards of service they can expect; and what to do when things go wrong.