§ Mr. Simon BurnsTo ask the Minister for the Civil Service what progress has been made in preparing a strategic plan for the civil service occupational health service executive agency; and what performance targets have been set for its second year of operation as an agency.
§ Mr. RentonThe OHS prime financial target for 1991–92 is to recover its full costs by charging customers for its services. Its subsidiary targets are to provide its services at a cost of £472 per productive professional day, and at a cost of £25 per case referral. In addition I have set quality targets of 70 per cent. customer satisfaction rated as very good or excellent, tight turn-round times for case referrals, and the issue of 80 per cent. invoices without errors.