HC Deb 19 June 1991 vol 193 cc202-3W
Mr. Redmond

To ask the Secretary of State for Social Security if he will list the titles of the video recordings purchased by his Department during the financial years 1990–91 and 1991–92 to date.

Miss Widdecombe

The following video recordings have been purchased by the training branches of this Department:

1990–91 Financial Year

  • Quality—The Only Way
  • Making Customer Service Happen
  • An Inside Job
  • The Happy Accident
  • Smart Moves
    • 203
  • Body Language
  • Through a Hundred Pair of Eyes
  • A Class Divided
  • Using the Telephone
  • Approaching Debt
  • Can You Spare a Moment?
  • The Importance of Mistakes
  • Managing Learning (Parts I and II)
  • Change (Parts I and II)
  • Prescription For Complaint
  • Awkward Customers
  • If Looks Could Kill
  • The Unorganised Manager (Parts I and II)
  • Decisions, Decisions
  • Do You Think You Can Manage?
  • Telephone Behaviour
  • Tell My Wife I Won't Be Home for Dinner
  • When Letters Work
  • Oh What a Lovely Report
  • Who, Me, Make a Presentation
  • First in VHS Pal
  • Everything is Negotiable
  • The Manager and the Law (Parts I and II)
  • The Deaf Manager
  • Managing Time

1991–92 (To date) Financial Year

  • The Art of Negotiating
  • The Trouble with Training
  • The Helping Hand

Other video recordings may well have been purchased locally within the Department, but that information is not available and could be obtained only at disproportionate cost.

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