§ Mr. McAllionTo ask the Chancellor of the Exchequer what is the maximum salary payable to the chief executive of each of his Department's executive agencies, including performance-related element, and the length of time of the chief executive's contract in each case.
§ Mr. MaplesFollowing is the information requested for each of the five executive agencies concerned in respect of 1991–92.
Her Majesty's Stationery Office
The chief executive has standard terms and conditions for a grade 2. All increases in pay are performance related. The grade 2 pay range from 1 December 1991 is £60,100 to £70,400.
Royal Mint
The chief executive's maximum salary, including bonus, payable in respect of the agency's performance is £66,000. The appointment is for five years starting from January 1988.
Central Office of Information
The chief executive has additional responsibilities as head of profession for the Government information service and is paid as a grade 3. The grade 3 range in London from 1 December 1991 is £51,300 to £59,000. All pay increases are performance-related. The performance element in respect of his duties as chief executive is under discussion. His appointment is for a three-year term starting from 5 April 1990.
Valuation Office
The chief executive is a grade 2 and his maximum salary, including individual bonus, payable in respect of the agency's performance is £69,465. He has been appointed for a period ending no later than 31 March 1994.
Central Statistical Office
The salary from 1 December 1991 of the director (chief executive), is £77,500, the standard rate of pay at grade lA level. It is intended that, following Sir Jack Hibbert's retirement at the end of February 1992, his successor will be appointed for a period of five years.
§ Mr. McAllionTo ask the Chancellor of the Exchequer if he will list the quality of service performance indicators adopted by each of his Department's executive agencies since their establishment; and separately identify those quality of service performance indicators already operative prior to agency status.
118W
§ Mr. MaplesFollowing is the information for each of the five executive agencies concerned.
Her Majesty's Stationery Office 1991 Target Per cent. Print orders delivered to time Vital 100.0 Overall 95.0 Print orders delivered without fault 100.0 Print production jobs delivered to time Basic 100.0 Overall 95.0 Print production jobs delivered without fault 100.0 Stock catalogue items 92 per cent, of customer orders despatched within five working days of receipt 95 per cent, of items despatched first time from existing stocks Publications—Mail, EDI and telephone orders (Publications centre) 85 per cent, of customer orders despatched within four working days of receipt 95 per cent, within five working days of receipt Prior to agency status, the following quality of service performance indicators were operative.
1987–88 Target Per cent. Print orders delivered to time Vital 95.0 Overall 90.0 Print orders delivered without fault 100.0 Print production jobs delivered to time 90.0 Print production jobs delivered without fault 100.0 Stock catalogue items Time taken between receipt of customer order and despatch of goods—80 per cent, within one week Publications ordered by post—6 days average Royal Mint
The Royal Mint's published financial target covering the three-year period 1990–91 to 1992–93 is to achieve a 12.5 per cent. current cost return on net assets. Other targets are commercially sensitive and details are not published.
Central Office of Information
- to deliver all work in accordance with client specification; and
- to deliver all work on time.
The COI had no formal quality of service targets before it became an executive agency on 5 April 1990.
Valuation Office
- timeliness (percentage of work completed to external and internal time limits)
- valuation accuracy (percentage of valuations settled within plus 10 per cent. of initial valuation when facts settled).
Both indicators were first introduced, following pilot studies, in April 1991, before establishment as an agency on 30 September 1991. Targets for 1991–92 are, respectively, 82 per cent. and 80 per cent.
119WCentral Statistical Office
The Central Statistical Office was established as an executive agency on 19 November 1991. The current quality of service targets for the CSO are included in annex E of its agency framework document, copies of which have been placed in the Library. None of the targets relating to quality of service were in force prior to the CSO's establishment as an executive agency.