§ Mr. KirkwoodTo ask the Secretary of State for Social Security what specific redress will he available to claimants who are in receipt of benefits from local offices as a result of the citizens charter.
§ Miss WiddecombeThe question of redress for claimants who are in receipt of benefits from local offices is a matter for Mr. Michael Bichard, the Chief Executive of the Benefits Agency. He will write to the hon. Member and copies will be placed in the Library and the Public Information Office.