§ Mr. SpearingTo ask the Secretary of State for Social Security what was the cost of(a) preparing, (b) printing and (c) distributing his brochure entitled, "Our Business is Service"; how many copies of the brochure were produced; and what steps his Department took to ascertain the need for such a publication.
§ Mr. Peter LloydThe brochure "Our Business is Service" is an essential tool for the future management of social security. It sets out a clear definition of our intentions for the service. In drawing up the definition, we took account of survey evidence of the views of both staff and customers. With the definition now in place, our customers can know what service we aim to provide and our staff know clearly what is expected of them.
The cost of printing the brochure was £31,000 and of distributing it £11,000. A total of 150,000 copies were 750W produced. Preparation of material for the brochure was part of the normal duties of the staff concerned and has not been costed separately.