§ Mr. BoswellTo ask the Secretary of State for Social Security what is the scope of statistics recorded by receptionists at his Department's local offices; and what details are included.
§ Mr. Peter LloydLocal social security office receptionists keep a simple tally of all callers plus, in the case of some income support and social fund callers, information about identity, residence, and reasons for the call and its outcome. The information about numbers is required for staffing purposes, and about individuals for claim processing purposes. A statistical exercise is conducted for a short period each year to establish caller waiting times. This information is not necessarily recorded by receptionists.