§ Mr. HeddleTo ask the Chancellor of the Duchy of Lancaster if he will direct Oftel to discuss with the chairman of British Telecom whether there has been any diminution in the standard of service and efficiency offered by British Telecom's directory inquiries unit following the transfer of all standard directory telephone numbers on to computer; and if he will make a statement.
§ Mr. MaudeThe Director General of Telecommunications already keeps such matters under review. It is for him to decide which issues he should raise with British Telecom, but I shall draw my hon. Friend's interest to the director general's attention.
British Telecom's six-monthly quality of service reports include information on directory inquiry services. I understand that the latest report is available in the Library of the House.