§ 25. Mr. Ron DaviesTo ask the Secretary of State for Social Security to what factors he ascribes the staff effort required to process each application to the housing benefit transitional payments unit having been three times greater than expected.
§ 48. Mr. MorganTo ask the Secretary of State for Social Security to what factors he ascribes the staff effort required to process each application to the housing benefit transitional payments unit having been three times greater than expected.
§ 51. Mr. Ray PowellTo ask the Secretary of State for Social Security to what factors he ascribes the staff effort required to process each application to the housing benefit transitional payments unit having been three times greater than expected.
§ Mr. Peter LloydThe staff effort required in the transitional payments unit was not three times greater than expected. An early planning estimate was made of the number of staff who would be needed at the transitional payments unit which proved to be an underestimate for two main reasons: the difficulty of estimating staff numbers in a wholly new area of work before detailed procedures had been worked out; and the fact that many of those employed in the transitional payments unit lacked any previous work experience. The general running costs of the unit in 1988–89 will be less than half the original estimate.