HC Deb 22 February 1989 vol 147 c641W
Mr. Nicholas Bennett

To ask the Secretary of State for Energy what proposals are being considered for customer rights following the privatisation of electricity.

Mr. Michael Spicer

The Electricity Bill currently before Parliament will create many new customer rights, including an improved right to an electricity supply, protection for consumers who get their electricity from a landlord, protection for the elderly and disabled, help for those having difficulty paying bills and a new system of guaranteed standards of performance with automatic compensation for failures to meet these standards. The director general of electricity supply will have a statutory duty to protect the interests of the consumer, and the new regional consumers' committees will provide him with lay advice on consumer issues.

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