§ Mr. DunnachieTo ask the Secretary of State for Transport what representations has he received from commuters about lack of staff and information at British Rail stations; whether he has any plans to alter the quality of service objectives set for British Rail to take account of these representations; and if he will make a statement.
§ Mr. Portillo[holding answer 13 April 1989]: We regularly receive representations on all aspects of the quality of service of British Rail. There are already quality of service objectives covering train enquiry bureaux and queuing times at ticket offices. Staffing matters generally are the responsibility of the British Railways Board and we have no plans to introduce objectives to cover staffing levels at stations.