§ Mr. PikeTo ask the Chancellor the Duchy of Lancaster what representations his Department has received regarding lack of response from his Department to phone calls to the 1992 hot line; what is the average time in responding to inquiries made; and if he will make a statement.
§ Mr. MaudeA number of callers have experienced delays in receiving a reply from the 1992 hot line. These, however, represent a tiny proportion of the total of over 50,000 calls since the hot line opened in March. the overwhelming proportion of callers receive a response within a few seconds.