HC Deb 27 June 1988 vol 136 cc56-7W
Mr. Madden

To ask the Secretary of State for the Home Department (1) what is his assessment of how delays experienced by the public awaiting attention at Lunar house, Croydon, are likely to be affected by the actions of a company known as Bureaucracy Control Ltd. in having representatives at Lunar house with tickets for times throughout the day; what action he proposes to take to ensure that the public are not further inconvenienced at Lunar house; whether he is aware of any other organisations engaged in similar activities; and if he will make a statement;

(2) if he will establish an inquiry into statements made in a letter, dated 21 May, from Mr James Wallace-Dunlop, chairman of Bureaucracy Control Ltd., of Chislehurst, Kent, claiming that his company can obtain all-day queueing tickets at Lunar house, submit and have dealt with same-day applications, call files into the central computer terminal and obtain progress reports and caseworkers' direct telephone numbers.

Mr. Renton

I am not aware of the details of the claims to which the hon. Member refers, but I have seen the reports in this morning's press. If the hon. Member has any evidence of abuse of the public inquiry office facilities at Lunar house which he cares to submit to me, I shall arrange for inquiries to be made.