§ Mr. WorthingtonTo ask the Secretary of State for the Home Department if he has any proposals to make it easier to contact the Glasgow passport office on the telephone; and if he will make a statement.
§ Mr. RentonThe number of exchange lines for incoming calls is being increased from six to 12 over the next two months. My reply to the hon. Member's question on 23 June, at column679, outlined the measures that are being taken to reduce the present delays in handling passport applications which are causing the telephone inquiry system to be overloaded.