HC Deb 07 July 1987 vol 119 cc65-6W
Mr. Pawsey

asked the Secretary of State for Transport what steps he takes to monitor the level of passenger satisfaction with British Rail.

Mr. David Mitchell

British Rail has been asked to report in its annual report and accounts on its performance against agreed quality standards. I shall, in addition, be receiving reports on this from it quarterly. I also see the annual reports of the statutory rail consumer committees and my officials and I keep in touch with them.

M25 Traffic Flows
Section 16-hour average daily flow 16-hour average weekday flow 24-hour average daily flow 24-hour average weekday flow
1–2 — 68,000 — 73,000
2–3 — 59,000 — 64,000
3–4 51,000 54,000 56,000 58,000
4–5 57,000 59,000 62,000 64,0000
5–6 72,000 75,000 77,000 80,000
6–7 78,000 81,000 85,000 87,000
7–8 84,000 86,000 91,000 93,000
8–9 74,000 76,000 80,000 82,000
9–10 80,000 84,000 87,000 90,000
10–11 100,000 106,000 108,000 113,000
11–12 111,000 119,000 120,000 127,000
12–13 — 106,000 — 112,000
13–14 123,000 133,000 133,000 142,000
14–15 116,000 124,000 125,000 133,000
15–16 112,000 122,000 121,000 130,000
16–17 100,000 110,000 107,000 117,000
17–18 102,000 113,000 109,000 120,000
18–19 106,000 117,000 114,000 125,000

Finally, I expect shortly to receive regular reports from British Rail on the results of its surveys of passenger satisfaction with Network Southeast services.