Hotel Classification

HC Deb 24 February 1987 vol 111 cc191-2W

Mr. Gregory

asked the Paymaster General what are the criteria for the five gold crowns award under the English Tourist Board's new hotel classification scheme; what is the anticipated number of recipients; and if he will make a statement.

Mr. Trippier

I am informed by the English tourist board that their criteria for the award of five gold crowns under their voluntary hotel classification scheme are as followsThe main criteria are that the establishment should have achieved and maintained, over the course of at least three years, a wide range and high standard of facilities and services. In addition the establishment would normally be expected to provide the following facilities and services, over and above the standard requirements for five crowns.

1. 1. A tended reception counter or office available at all hours.
2. 2. Porterage provided by uniformed staff and a storage room for luggage.
3. 3. A valet service, comprising dry cleaning, pressing, laundry and shoe cleaning. (This service may involve the use of outside facilities).
4. 4. All services provided by well-trained, well-presented and efficient staff.
5. 5. Accommodation, both in respect of bedrooms and public rooms, of a particularly high level of comfort, with furnishings and decor to a standard significantly higher than the minimum required for five crowns.
6. 6. A restaurant, serving breakfast, lunch and dinner to residents and their guests each day. All menus offering an appropriate range of choice. Table appointments and decor to a high standard. Last orders for dinner no earlier than 9.30 pm.
7. 7. A 24 hour room service to include the provision of hot meals at any hour of the day or night.
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8. 8. A bar or lounge service, with cocktail facilities.
9. 9. A range of leisure and other additional facilities. Examples: bookstall, theatre ticket bureau, haidressing salon, games room, swimming pool, sauna, solarium, tennis courts, squash courts, golf course, typewriting, photocopying and secreterial service.
10. 10. Adequate security and service arrangements to enable guests to preserve their personal privacy and avoid unwelcome attention or disturbance.

When applying these criteria the award committee will take into full consideration the nature and location of the hotel and the particular needs of the clientele it seeks to serve.

I understand from the ETB that it expects no more than 40 hotels to receive the five gold crown award.