§ Mr. Dubsasked the Secretary of State for the Home Department how many telephone calls were made in each month to the immigration inquiry bureau in the last 12 months for which figures are available; and whether he has any information as to how many received the engaged tone.
§ Mr. WaddingtonThe number of calls answered by the immigration telephone inquiry bureau during the period July 1984-June 1985, and the number of callers recorded as having received the engaged tone during this period, are as follows:
Calls Answered Callers receiving engaged tone 1984 July 17,721 22,351 August 21,282 13,745 September 14,796 18,722 October 15,047 23,561 November 17,768 22,476 December 11,305 9,922 1985 January 14,847 10,451 February 13,526 25,066 March 15,937 30,701 April 12,856 19,574 May 15,573 17,096 June 14,186 22,144
§ Mr. Dubsasked the Secretary of State for the Home Department when the new switchboard was installed in the immigration inquiry bureau.
§ Mr. WaddingtonThe new telephone system in the immigration and nationality department's offices at Lunar house, Croydon, including the telephone inquiry bureau, came into operation on 13 May this year.