§ Mr. Philip Hollandasked the Minister for Trade how many individual complaints were handled by each area or regional nationalised industries consumer council; and how many were received by the relevant national consumer council direct during the last 12 months for which figures are available.
§ Dr. VaughanNot all complaints are recorded, nor do all councils compile their complaint statistics on a uniform basis. The available information is as follows:
Transport Users Consultative Committees (Calendar Year 1982) East Anglia 85 Yorkshire 373 East Midlands 103 West Midlands 90 North-East 110 North-West 427 Scotland 225 South-West 109 Wales 115 London 677 South-East 202 TOTAL 2,516
Post Office Users' Councils (Year Ending 31.3.82) POUNC 14,386 POUC Scotland 1,071 POUC Northern Ireland 357 POUC Wales 658 TOTAL 16,472 The National Gas Consumers' Council, Electricity Consumers' Council, Domestic Coal Consumers' Council and Central Transport Consultative Committee do not with individual complaint cases.
2W
Gas Consumers' Councils (Year ending 31.3.82) Eastern 2,954 North-Eastern 544 East Midlands 1,870 West Midlands 3,825 Northern 3,486 North Thames 2,576 North-West 3,125 Scotland 2,487
Gas Consumers' Councils (Year ending 31.3.82) South-Eastern 3,116 Southern 1,033 South-Western 803 Wales 1,618 TOTAL 27,437
Electricity Consultative Councils (Year ending 31.3.82) Eastern 2,662 East Midlands 854 London 2,084 Merseyside and North Wales 807 Midlands 927 North-Eastern 632 North-Western 2,708 South-Eastern 810 Southern 1,665 South Wales 2,780 South-Western 873 Yorkshire 1,611 TOTAL 18,413