§ Mr. Shersbyasked the Secretary of State for the Environment what steps are being taken by water authorities to ensure that customers, particularly those who may have difficulty in paying their bills, are aware of the special payments facilities available and the steps taken to ensure that supplies are maintained.
§ Mr. Giles ShawAt my request the National Water Council has reviewed the industry's code of practice on the payment of bills and has produced new guidance for water authorities. The guidance provides a standard set of national safeguards for the consumer and will serve as a model for all authorities. Copies of the model guide have been placed in the Library.