§ Baroness Macleod of Borveasked Her Majesty's Government:
Whether they will encourage British Telecom to ensure that the telephone number of anyone who lives alone is kept locally on a separate file, so that if any of those numbers become out of order the line can be rectified as a top priority
§ Lord TrefgarneI understand from British Telecom that top priority is given to the restoration of the lines of those providing emergency services, such as doctors, the police and the fire and ambulance services but that, subject to this, local managers have discretion to give priority to those in particular need. British Telecom's aim in any case is to clear all reported faults within two working days.