§ Mr. Raceasked the Secretary of State for Social Services whether he is satisfied with the procedures currently available for the investigation of complaints of maladministration in mental hospitals in the light of the findings of the Brookwood inquiry.
§ Mr. Patrick JenkinThe primary responsibility for investigating complaints is that of the health authority concerned and its management staff; if necessary, the authority can decide—(as in the case of the allegations about Brookwood hospital)—that an independent inquiry should be held. In addition, the Health Service Commissioner may investigate complaints which are referred to him in accordance with part V of the National Health Service Act 1977; and I may cause an independent inquiry to be held under Section 84 of the Act. The findings of the Brookwood inquiry do not, in my view, suggest any inadequacy in the range of procedures available. I regard it as of the greatest importance that staff who are concerned about aspects of patient care should have open to them known avenues for complaints and be assured of appropriate management support and an adequate investigation.