§ Mr. Greville Jannerasked the Secretary of State for the Environment whether persons employed by his Department who deal with the public by telephone are required to identify themselves at the citizen's request; whether any, and if so what, category of employee of his Department is forbidden to give his name at the request of a member of the public who speaks to him by telephone; if so, on what occasions and for what reasons; 335W and whether he will instruct all those employed by his Department who have contact with the public by telephone to give their names at the caller's request.
§ Mr. HeseltineStaff dealing with the public by telephone are encouraged to give their names if requested to do so. None is forbidden to give his or her name.