§ Mr. Prescottasked the Minister of Agriculture, Fisheries and Food what was the tonnage and value of frozen fish laminates from European Economic 146W by telephone are required to identify themselves at the citizen's request; whether any, and if so what, category of employee of his Department is forbidden to give his name at the request of a member of the public who speaks to him by telephone; if so, on what occasions and for what reasons; and whether he will instruct all those employed by his Department who have contact with the public by telephone to give their names at the caller's request.
§ Mr. Peter WalkerDuring their initial training staff of my Department are instructed to identify themselves when answering telephone calls. No member of staff is forbidden to give his name when dealing with the public. Departmental standing instructions require staff to deal with telephone inquiries promptly and helpfully.