§ Mr. Brothertonasked the Lord Privy Seal whether he is satisfied with the politeness and efficiency of the counter staff at the London passport office.
§ Mr. LuceYes. The London passport office maintains its record of courtesy and efficiency despite enormous seasonal pressures. I am heartened by the numbers of people who write to express their appreciation.
§ Mr. Brothertonasked the Lord Privy Seal how long it takes to deal with a passport application (a) by post and (b) in person at the London passport office; and how this compares with the position 12 months ago.
§ Mr. LuceStraightforward applications submitted by any means are currently being processed by the London passport office in seven working days. The position was much the same this time last year.