§ 33. Dr. Brayasked the Secretary of State for Prices and Consumer Protection what steps he has taken to deter firms from extorting money from aged householders for unnecessary roof repairs, despite repeated fines.
§ Mr. John FraserAged householders, and inexperienced consumers generally, would be wise to take advice before contracting for roof repairs.
438WThe Director General of Fair Trading has the power to take action against a trader who persistently breaches his contractual obligations or the criminal law and is currently seeking assurances from two such firms.
I am keeping under review whether there are sufficient powers to deal with shortcomings in the service trades.