HC Deb 03 May 1978 vol 949 cc151-2W
39. Mr. Charles Irving

asked the Secretary of State for Transport how many complaints he has received from the public during the last 12 months concerning the efficiency of the Swansea Driver and Vehicle Licensing Centre; and whether he will make a statement.

Mr. Horam

The centre does not keep records of complaints. Enquiries of all kinds represent some 3 per cent. of all transactions.

Mr. Moate

asked the Secretary of State for Transport what are the annual totals of representations from hon. Members in connection with matters dealt with by the Swansea Driver and Vehicle Licensing Centre received by Ministers or by public servants of the centre during each of the last five years.

Mr. Horam

Records have been kept only since June 1973. The information, related to the volumes of transactions handled by the centre, is as follows:

1973 262 (57.1 per million transactions)
1974 338 (28.6 per million transactions)
1975 774 (35.7 per million transactions)
1976 1,349 (39.4 per million transactions)
1977 2,071 (39.8 per million transactions)
323 representations—22.2 per million transactions—were received during the first quarter of 1978.