§ Mr. Ian Lloydasked the Secretary of State for Transport what estimate he has made of the proportion of the present staff at the Vehicle Licensing Centre, Swansea, who are employed answering queries arising from computer, clerical or other errors in the issue and registration of licences.
§ Mr. William RodgersI have made no such estimate. About 8 per cent. of the Centre's staff are directly engaged in380W dealing with inquiries of all kinds from the public, but only a proportion of such inquiries are complaints, or result from errors made.
§ Mr. Ian Lloydasked the Secretary of State for Transport what estimate he has made of the total present capital cost of the installation and buildings at Swansea; and what further annual capital allocations are likely to be required in 1978–79, 1979–80, 1980–81, should there be no change in the present procedure.
§ Mr. William RodgersThe capital cost to date of the Driver and Vehicle Licensing Centre is £18 million—£10.7 million for buildings, £7.3 million for computer equipment, etc. The capital sums likely to be required in 1978–79, 1979–80 and 1980–81 are: £0.4 million—£0.1 million for building work, £0.3 million for equipment; £1.6 million—£0.3 million for building work, £1.3 million for equipment; and £1 million—£0.3 million for building work, £0.7 million for equipment.