§ 53. Mr. Goodhartasked the Secretary of State for the Environment what action he will take to see that contractors in motorway service areas maintain an adequate standard of service to the public.
§ Mr. SpeedThe main responsibility for maintaining standards of service at motorway service areas must rest with the operators themselves. Considering the problems they face in providing a 24-hour service and dealing with sudden peak loads, I am satisfied that in general the standard is adequate. Nevertheless, I am considering with them whether more could be done to raise standards.