§ 50. Mr. David Reedasked the Secretary of State for Social Services what is his Department's policy with regard to the opening of local offices; if he is satisfied that postal inquiries and visits by departmental officers provide a satisfactory service to the public; and if he will make a statement.
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§ Sir K. JosephOur aim is to provide a network of reasonably accessible all-purpose social security offices where people may call and transact their business in person if they so wish. Most claims and inquiries are made and dealt with by post, although new claimants to supplementary benefit are normally visited in their homes. I am satisfied that the service given is generally satisfactory.
§ 72. Mr. David Reedasked the Secretary of State for Social Services on what basis he decided not to open a local office of his Department in Newton Aycliffe.
§ Sir K. JosephRecent investigations do not indicate sufficient demand to justify opening a separate office, but the matter will be kept closely under review.
§ Mr. David Reedasked the Secretary of State for Social Services what are the criteria he uses in estimating the demand for a local office of his Department.
§ Sir K. JosephThe main consideration is that the volume of business in the area should be sufficient for an office to be run as a viable administrative unit. Whether an office should be opened in a particular town will depend on the geographical situation, the distribution of population in the area to be served, local communications and other circumstances.