HC Deb 19 April 1972 vol 835 c99W
37. Mr. Latham

asked the Lord President of the Council whether he will take steps to obtain a more consistent standard of service from the House of Commons switchboard, to raise the level to that of the most efficient operators at present on the staff and to replace the least competent.

Mr. R. Carr

I am sure that all our operators do their best, but some are inevitably more experienced than others. The present overloading of the switchboard is bound to result in occasional delay. The new automatic exchange is due to come into operation—I hope, during August—will considerably improve telephone facilities throughout the Palace of Westminster.