§ 41. Mr. Carsonasked the Assistant Postmaster-General whether he is aware that subscribers in the London telephone area frequently have to wait as much as 20 minutes before receiving any reply from the operator; and what steps he is taking to remedy this.
§ Mr. BurkeThe present deficiencies arise from the shortage of experienced female operating staff, but the position is becoming easier Our tests show a steady improvement in the service, and waits of long duration should now be rare.