HC Deb 16 September 2004 vol 424 c1714WS
Ann Winterton

To ask the Secretary of State for Transport if he will make a statement on the operation of the Highways Agency's four-stage complaints procedure; and what plans he has to review its structure and operation.[188802]

Mr. Jamieson

The Highways Agency is conducting a review of its complaints procedure that is due to be completed during the current financial year.