§ Lord Bassam of BrightonThe targets set for the Central Office of Information for the 2004–05 financial year are:
6WSFinancial
To break even on an accruals basis.
Efficiency
To achieve a unit cost reduction of 2.5 per cent
Quality
For the customer satisfaction system:
- To achieve a customer satisfaction score of 8.25 out of 10;
- To achieve 96 per cent of customer satisfaction scores of six or higher;
- To achieve a response rate of 62 per cent.