HL Deb 08 July 2004 vol 663 cc42-3WS
Lord Bach:

My honourable friend the Minister of State for Defence (Mr Adam Ingram) has made the following Written Ministerial Statement.

Key targets have been set for the chief executive of the Defence Bills Agency (DBA) for the financial year 2004–05. The targets, which build on the already high standards of service provided by the agency since its formation in 1996, are as follows:

  1. . To pay 99.9 per cent of correctly presented bills within 11 calendar days of receipt as part of the department's 30-day payment target.
  2. . To raise 99 per cent of invoices accurately within four days of receipt of a correctly authorised claimable document.
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  3. . To ensure that the average percentage of overdue collectable debt due to the department does not exceed 30 per cent of total collectable debt.
  4. . To deliver 99 per cent of the required accounting and financial information feed to the departmental financial management system portal within one working day.
  5. . To make a progressive improvement of at least 1 per cent in the overall level of customer satisfaction over a baseline of 77 per cent achieved in 2003–04.
  6. . To make a progressive reduction in the unit costs for bills of at least 4 per cent by March 2005, over the 2003–04 baseline.