§ The Parliamentary Under-Secretary of State for Defence (Mr. Ivor Caplin)Key Targets have been set for the Chief Executive of the UK Hydrographic office for the financial year 2004–05. The targets are designed to drive further improvements to the Agency's performance and are as follows:
Key Target 1. Safety
While aiming for 100 per cent., to achieve a safety index exceeding 95 per cent. of all radio navigational warnings issued to timescale.Key Target 2. Defence
To achieve an index rating of more than 95 for the defence programme as set out in the tasking authorisation forms.Key Target 3. Customer Satisfaction
Customer and end user satisfaction to exceed a scale rating of 87 by the end of the financial year 2004–05.Key Target 4. Wider Markets
To earn revenue of £2.4 million from markets other than SOLAS navigational products and services.Key Target 5. Finance
To break even taking one year with another, and to achieve a return on capital employed of 9 per cent. averaged over the period 2004–05—2008–09.Key Target 6. Finance
Mark-up to be reduced to 200 per cent. by the end of 2004–05.