HL Deb 01 April 2004 vol 659 cc72-3WS
The Parliamentary Under-Secretary of State, Department for Constitutional Affairs (Lord Filkin)

My noble and learned friend the Secretary of State for Constitutional Affairs and Lord Chancellor has today set the following key performance targets for Her Majesty's Land Registry for 2004–05.

KPI Target 2003–04 KPI Achievement (At 6/2/04) 2004–05
Customer Service—Speed
Percentage of office copy and official search applications processed within two working days. 98% 100% 98%
Percentage of all registrations processed within 20 working days. 80% 88% 80%
Percentage of registrations processed free of any error. 98.5% 98.8% 98.5%
Overall Satisfaction
Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry. Better than 94 98.7% Better than 95
Percentage return on average capital employed. 6% 6% 3.5%
Cost per unit in:
cash terms £29.08 £27.23 £28.98
(real terms) (£22.17) (£20.55) (£21.43)

2003–04 Outcome at 6/2/2004
Start pilot implementation for e-discharges. Achieved.
Make all key Land Registry information services available over the Internet. Title Plans not yet available online.
Implement the Land Registration Act 2002. Achieved.
Report to Ministers on proposals for e-conveyancing service and procurement strategy. Submission forwarded on 27 February 2004.

Customer Service: Enable printing of authenticated results of official searches and copies in a customer's office.
Land Registration: Carry out consultation on a standard form of lease.
Electronic Service Delivery: Start the pilot fur processing e-lodgement of forms.
Make Land Registry data available to the EULIS demonstrator.