§ The Minister of State, Ministry of Defence (Mr. Adam Ingram)The following key targets have been set for the Defence Science and Technology Laboratory for financial year 2003–04:
Propose simpler method of measuring customer satisfaction and at least maintain overall satisfaction and improved customer understanding of DSTL by 2005.
Maintain, and by the end of a three-year period show, an increase in scores for scientific and engineering capability in the technical benchmarking exercise.
Maintain accreditation to IS09001: 2000, Good Laboratory Practice, IiP and other mandated quality and safety standards. Implement all recommendations arising from the Safety, Health, Environment and Fire (SHEF) audits and Board of Inquiry.
23WSAchieve a Return on Capital Employed (ROCE) of 6.5 per cent. for 2003–04 and an MOD dividend of £3 million per year. Capital employed will equate to the total assets from which shall be deducted the total of current liabilities.
Maintain the average charge rate for manpower for 2003–04 and beyond below that for 2001–02 uplifted by GDP deflator.
Achieve planned progress on site rationalisation to meet the 2006 date for transfer of DSTL staff to the new core site.
Agree and implement a DSTL diversity action plan.