HL Deb 07 September 2004 vol 664 cc131-2WA
Baroness Kennedy of The Shaws

asked Her Majesty's Government:

Whether they have plans to reduce the time taken by police stations to respond to telephone calls. [HL3985]

Baroness Scotland of Asthal

We are committed to improving the quality of service the police provide to the public when they are in contact with them.

Call handling is a particularly important aspect of this service. A member of the public should be able to expect the same high quality service whenever they are in contact with the police, which is responsive to their needs, irrespective of where they live.

We are working with partners, including the Association of Chief Police Officers (ACPO), to introduce minimum standards for service to the public, including the answering of telephone calls. We will also ensure that people are clear about the best way to contact the police.

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