§ 18. Helen JonesTo ask the Secretary of State for Trade and Industry what assessment she has made of future employment prospects in the UK call centre industry. [170695]
§ Mr. Mike O'BrienThe Department is today publishing a report of the study we commissioned to look at the competitiveness of the UK call and contact 1727W centre industry. The study which covers a wide range of call centre issues forecasts that the UK industry is to gain around 200,000 jobs in the next three years, directly employing over a million people by 2007.
§ 19. Colin BurgonTo ask the Secretary of State for Trade and Industry what assessment she has made of future employment prospects in the UK call centre industry, with particular reference to Leeds. [170696]
§ Mr. Mike O'BrienThe Department is today publishing a report of the study we commissioned to look at the competitiveness of the UK call and contact centre industry. The study covers a wide range of call centre issues but does not specifically cover employment prospects for Leeds. The UK industry is forecast to gain around 200,000 jobs in the next three years, directly employing over a million people by 2007.