HC Deb 26 March 2004 vol 419 c1082W
Charles Hendry

: To ask the Secretary of State for Education and Skills how the performance of Connexions Direct is assessed. [161032]

Margaret Hodge

: Connexions Direct is assessed by measuring their performance against indicators which include the service being available 18 hours a day and the promptness of answering. In addition, a pilot user survey has been conducted and a mystery shopping exercise is being undertaken.

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